Shipping

Delivery methods

The products are shipped to the address indicated and with the delivery method (Standard or Express) chosen by the Customer when ordering.

Inzerillo can not be held responsible if the Customer agrees with the shipping company a delivery address different from the one indicated in the order and reported in the Confirmation e-mail.

For security reasons, Inzerillo can not process shipments that are addressed to post office boxes.

Inzerillo undertakes to deliver the goods without undue delay and, however, no later than 30 days from the sending of the Confirmation E-mail, except in cases of force majeure or unforeseeable circumstances, or the unavailability of products. In the latter case, the Customer will be informed immediately by e-mail and refunded without undue delay. This contract will be considered terminated by right.

Upon delivery of the goods to the courier (DHL or UPS) the customer receives an e-mail notification from the same containing a tracking code and the link to access to monitor the progress of the shipment using the code.

(DHL: http://www.dhl.com/en.html UPS: http://www.ups.com/content/us/en/index.jsx).

If Inzerillo does not deliver the order within 30 days, the Customer is obliged to ask Inzerillo to make the delivery within an additional period appropriate to the circumstances, unless there are cases of exemption of the Customer from this charge under the law current. If the additional term expires in vain, the Customer has the right to terminate the contract, except for the right to compensation for damages.

Delivery is considered completed when the product is physically placed at the disposal of the Customer, or a third party designated by the same, at the address specified by the same in the order process. From that moment the Customer will assume the risk of loss or damage of the products purchased for reasons not attributable to Inzerillo.

The risk is transferred to the customer already at the time of delivery of the products to the courier if the latter has been chosen by the customer.

In the event of a negative outcome of the delivery, the purchased product will be returned to Inzerillo, the contract will be terminated by right and Inzerillo will refund the sum paid by the Customer and will cover the costs of delivery not successful, return costs to Inzerillo and custody fees.

At the time of delivery, the Customer is required to promptly verify the integrity of the package and the conditions of the product delivered.

Any damage to the product or packaging or the mismatch of the products to those ordered, must be immediately notified to the courier with written reservation on the proof of delivery of the courier.

In case of delivery problems or delays, the Customer is required to promptly report the incident to Inzerillo.